Lost or delayed luggage in Bali.
What can you do, what can you expect.
This may sound obvious but when you have lost, delayed or damaged luggage you need to report this to the airline before you leave the airport. If you only report this after you have left the airport you will find it difficult for the airline to accept responsibility for this.
When you report this to the airline in Bali you will receive a document. If it is lost or delayed luggage you will get a tracking number. With this tracking number you can then log online and follow the status of your delayed luggage.
Online tracking of delayed luggage.
This is the website for tracking lost luggage: www.worldtracer.aero/filedsp/pk.htm . On this website you will need to enter your file reference (e.g. ATLXS13166) and your name.

Contact details for lost or delayed luggage in Bali Airport
Useful phone numbers for lost and found departments in the Bali Airport;
Gapura Angkasa
Phone number: +62 361 935 1171
This is the ground and baggage handling agent for JetStar, KLM, Malaysian Airlines, China Airlines, Thai Airways, Qatar Airways
JAS Airport Services
Phone number: +62 361 9366 964
This is the ground and baggage handling agent for Emirates, China Eastern, Eva Air, Philippine Airlines, Virgin Australia
When your delayed luggage arrives in Bali the airline will deliver this to your hotel. Make sure you leave your contact details with the lost and found department.
When it does arrive in Bali it will take quite a few hours to reach you as the lost and found department will probably be delivering several other bags to other hotels and you will have to be patient.

Hello, I had a flight with EVA Airlines on October 15, 2023 at 1:30 AM flying from Seattle to Taipei (airline confirmation: 3HAOTD) (EVA Air BR – 25). We then arrived in Taipei on October 16, 2024 at 9:50 AM and flew out to Denpasar in Bali on October 16 at 3:15 PM (airline confirmation: 3HAOTD) (EVA air BR – 255).
Throughout this flight, our luggage was not brought on from Seattle and therefore it did not meet us at our destination. Because of this, we had no luggage for about two days and I was hoping to get a proof of baggage delivery form for when the baggage was finally delivered to us on the 18th I believe.
If you can, please provide me with this form that would be greatly appreciated. Unfortunately, when the baggage was delivered, the form was not provided to any of us. Just for extra information, we were a group of nine people who all did not get our luggage when we landed in Bali.
If you cannot find the original form, is it possible for you to provide me with a document stating that the luggage was delivered and any information verifying what had happened with the luggage delay.
i lost my bose in ear headphones in a whie case at terminal 1 security check for batik air flight OD172 .
Good afternoon!
I lost my Ipad in a pink shockproof case on April 17th at 12:50-13:10 at the airport. The iPad was in a black bag, and there was also an electric toothbrush in the bag. The bag is black. I lost it in the area of the escalator after getting off the plane. Next to the traditional icon statue at the airport. Please contact me if you find it.
Sincerely, Andrew
Reference # DPSSQ23772 Bag Tag SQ437147
My husband flew in From LAX on Singapore airlines and was at Changi Terminal 2 in a layover to go to Bali . His “check in” luggage never made it to Bali
I have an airtag on his luggage and it shows that the Bag ( big Black motor cycle bag “Fox”) is still in Singapore at Changi Termina2.
I have been in contact with Singapore Airlines, and they are telling me that I need to contact you.
Can you please send the Luggage back to our Permanent address in the USA. It is too late now for my husband to receive it in Bali, He is on a Motorcycle riding trip and they have already left and Will not have a place for delivery now.
This is so unfortunate, that this happened for this trip. This was a once in lifetime trip for him at his age and The loss of his riding gear and belongings in the baggage put a big damper on the whole trip for him.. There were expensive items in this bag.
I really hope that the bag will be recovered and sent to our home back in , USA
I would really appreciate a response back and what other steps I need to take to help move this along.
Regards,
Randall
909-214-9797, or 951-2327621
Yesterday, i left a small grey bag in the security check for the flight JQ109 to Perth. The bag has my phone (white samsung), a charger for the laptop, mouse, powerbank, headphones, etc…
Is there a way to recover my bag?
Hi, I left my silver Dell laptop at security screening in the airport yesterday before catching a flight from Bali to Perth. Can I please arrange for this to be sent to me?
Regards,
Jason Burton
Hi there, I left my silver laptop Lenovo at the security screening check yesterday before catching my flight from Bali to Perth. The flight number is QG554. It’s in a black case and there is a white keyboard inside. Can we make an arrange to be send? Thanks.
Pablo
Hello,
we had a flight with Batik Air OD158 on the 07AUG from Denpasar to Kuala Lumpur.
Shortly before take off there was a powerbank taken out of our suitcase and I think the luggage didn’t make it into the plane. The luggage with the number OD329170 has not arrived in Kuala Lumpur and is still not in the System of Etihad, to wich it should have been transfered. So I guess the suitcase is still at Denpasar airport!
There is already a Property Irregularity Report under the reference: VIEEY10574
Please help me to find my suitcase and get it back!
Please contact me if you have found the luggage!
Thank you
Sebastian Vogt
Dear Bali airport I think
I left my black electric bag Wengel about toiletries bag size outside is seating waiting area of 1A boarding for Thai Airways leaving for Bangkok 1655 28 May. It had phone charger leads and some multi universal adapter for charging and a small black speaker to play music as well as a black power bank and charging leads. Please advise if it was handed in to lost and found property. Thank you.
Hi, we accidentally left behind a kids pirate themed carry on suitcase near terminal 6A last night 5/10/24 at Densapar International.
Who can I get in contact with about it please?
Hi lost and found I either left my ereader at my seat 27a on Jetstar flight JQ57 or it slipped out of my bag at the airport on 12th July arrival time 7am I have tried ringing but cannot get through
Hi, I left my black jan sport backpack with black Birkenstocks and laptop in it on qf43 that came in at 11pm on the 17th June. Could you please locate it and let me know when to collect. It was left at the baggage carousel 5. Thanks
Hi, somewhere in Bali international airport my White Google pixel 8a 128 gb phone was taken from my purse on August 24th between 7 pm and 9:45pm. The model number is G6GPR. I stopped only at the bathroom near check in H as well as the first food court after immigration, then wandered the shops until the flight. Please contact if found.
Hello,
I took a private driver from the airport and left my laptop in his car. I’m wondering if he has turned it into the airport. It is a MacBook with a black leather case. Please let me know if anyone has turned it in or who to contact instead for lost items.
HI Bali Airport, I arrived by Singapore Airlines SQ938 on 23 February. I was seated in seat #44J. I left behind a black pencil case on the seat. This pencil case has sentimental value for me. I would appreciate if you can check and let me know if the aircraft cleaning crew found any black pencil case and if so, please contact me to coordinate the return. Thank you for your kind attention.
Hi I was travelling from singapore to bali on 15 April, 2023, from scoot airlines TR 284. I left my one bag underneath my seat and is important for me to find that bag. Please help!
Hi, i was departure from Denpasar Bali to Kuala Lumpur Malaysia by flight MH0852 Gate 3 boarding on 1820 dated 2/6/2023, i left my Apurva Kempinski paper bag (black col) with 1 pair of white leather heel shoe and 1 pair of black slipper and some small things inside the paper bag. I could be left the paper bag in the premium lounge Or In the Gate 3 while have to take care of my mum in wheel chair, could you please help ! Any chances to get it back please thank you.
Hi,
I have lost my Swiss permit government ID at the airport. I have people in the country who would be able to collect it from the airport, I just need to know if it has been located, or if I lost it elsewhere
HI Bali Airport, I arrived by Singapore Airlines SQ938 on 23 February. I was seated iin seat #44J. I left behind a black pencil case on the seat. This pencil case has sentimental value for me. I would appreciate if you can check and let me know if the aircraft cleaning crew found any black pencil case and if so, please contact me to coordinate the return. Thank you for your kind attention.
Hi Bali airport. I flew with Airasia from Bali to Singapore on 11 April 2023 and left my apple watch in the baggage tray in security check gate before duty free shops.
Please support me to find and keep my watch, I will arrange the way to return. I can be contacted to email: lirio4895@gmail.com.
Your prompt response is greatly appreciated.
Thank u so much.
Just trying to find a pair of proscription glasses that have either been left on flight number GA0719 on 14/01 or dropped on way though airport.
Black and red Quicksilver brand
Please find my Big Red Samsonite. I checked in in Hong Kong and left for Kuala Lumpur on the 18th of January, after this I stayed at Aerotel over night, and my information was from 3N persons at malaysian airlines that my bag should be transfered to the flight to Denpasar the next day on the 19th of January.
Bur unfortunately I did not recieve my checked in Bag in Denpasar.
Please help me locate it for me//Best regards
Selamat Siang,
Saya mohon bantuan cari bagasi saya yang mungkin masih ada di Denpasar airport . Siapa yang saya perlu hubungi.
Terimakasih
Is there an email for lost luggage? No one answers the phone.
Our bags has been gone for a week now, I’ve tried to call the airport over 300 times. Without any answer, most unprofessional service I’ve ever encountered.
Our entire holiday is ruined because of the lost luggage. Everytime I reach out to the airline, they say it’s going to take max 24h.
Please ANYONE AT SINGAPORE AIRLINES AT BALI AIRPORT CONTACT us!!!!
+46708278550
Good afternoon, I lost an iPad in the airport yesterday.
It is white with a purple leather case.
Any help would be appreciated.
While going to Sydney in batik airways via bali the air hostess took my cabin bag by saying that there is no space in the cabins so she directly transfer my bag to Sydney airport it’s about a month I didn’t get my bag there is a lot of my important academics documents in it and also my stuff cost 7000 dollar no one pick phone calls and also there is no reply on emails also most bad experience
I exchanged my luggage yesterday with the luggage of another person flyong on the same flight from Taipei which Eva Air. It was exactly the same model. Where is the office of lost luggage in the airport? How to take contact with this office?
We take Flight SQ 937 from Bali back to Singapore Yesterday, 21 Dec 2022.
Unfortunately, we left our Ipad in the Singapore airline Premium lounge around 11 am, (21 Dec).
Could you assist to find it?
Hi, today I forgot my trolley at the smoking room at gate 2, flight from Bali to Phuket with a connection at Singapore. flight number 3k244 at 10:05am boarding time.
My trolley suitcase is silver gray with Contacted sticker of “jetstar”.
Please contact me when u see this email(willing to pay for getting it back to me)
Mobile:+972-0547338854
Thank u,
Niv Gross
We left a pair of reading glasses on flight QZ521 on the 3rd of sept – is there any chance to get them back as they are expensive ones. thanks Rob
Dear Executive,
We were flying from Qatar QR0960 at 13 December at 03.05 and landed at 17.30 to Bali. Unfortunately, we lost our hand luggage. Strongly believe we lost it when we were leaving airport , we forgot to put in a car. It must be in car park just before leave airport. We rent a car from airport and our car was parking almost at the exit on the left hand side just before road.
Our luggage brand is samsonite. Dark grey cabin luggage. Inside, there is swimming clothes, swimming cap, shoes of my 5 year son. There is also blue swimming suit which is from his school. There is also other clothes of my son and mine, yellow backpack. Thanks
Hello, my name is Marissa Romanous and I was on flight VA63 from Sydney to Bali and was just wondering the status off my missing luggage. DPSVA10161. We were told it would be delivered today or tomorrow if located
Hello,
My luggage was supposes to be delivered today but you never came. I called your service many times but no one answered.
This is very unprofessional. Please do something.
What is the number for the luggage handling of Malindo (OD) in Bali?
Saya kehilangan small luggage warna abu-abu, di gate 4 flight number QR 961 DPS-DOH, tolong di info saya ke no wa 087760144577 terimakasih
Our luggage was suppose to be delivered today. Still waiting. Checked my air tag. Luggage arrived hours ago. Still waiting for call/update
Hello , I am trying to locate my sons luggage , it had been lost for over a week now . He had an email yesterday to say it would arrive at your airport on flight GA 893 from Beijing ! Can you check if you have it . His name is Ben Walsh , it is a dark grey/green black rucksack
Thankyou
Kind Regards
Rachel
Hello, sorry to hear about the missing luggage. We are not an airline. We are not at the airport. To get further info you will need to call the airline. I hope you get it back soon.
Dear Sir/Madam,
This is to inquire whether you could help me to find my single-shoulder bag which I left behind during the security screen process.
My flight was AirAsia AK379 on 02 October 2019, the time of security screen process was at about 18:00.
The lost bag is a single-shoulder bag for lady with dark blue color. There are several items in the bangalor including glasses, medicines and iphone USB charging wires.
I would be grateful if you could help me to check and send it to Sydney International Airport.
Kind regards,
Yao Wang
Dear Yao, best would be to directly contact the airport as we are unable to enter the airport. We hope you will find your bag.
No serious service
Waiting, waiting, waiting… and still waiting for our luggage…
Yes this is Exactly how it worked for us.
Sounds good on the surface but this is Bali so not so sure
My wife’s bag was lost for 3 days. The contact numbers given above rarely work as staff won’t pick up the phone or the phone is constantly busy.
Her bag was located and was supposed to be delivered to us in the night of the second day and I waited up till 1:00am waiting.
After trying and trying with more phone calls we finally were able to speak with a staff member who had our bag delivered on the 3rd day.
Just another example of lazy, Bali people.
Hi I believe mymastercard was dropped in passport control yesterday on August 9th 2022.
Have you had it handed in?
regards
craig
Looking for some help to locate luggage surfboard bag at Denpasar please. Virgin have saidnthehbaleft Melbourne for Denpasar but since arriving in Denpasar, no news on our surfboards. we can’t get any information on when they will be delivered to hotel in Sumba. Been three days and no updates. Please call us on 0410535468 if found. Creatures of leisure silver board bag from Newcastle, Melbourne to Denpasar Bali on 24/2
What is the number for a lost bag from Scoot or Swiss air in Bali? Our bags have not arrived from Singapore and the reference we were given doesn’t work to track it
HI Bali Airport, I arrived by Emirates Airlines EK368 from Dubai on 17 April . I was seated in seat #32J. I left behind a black etui with earphones on the seat. This earphones has sentimental value for me. I would appreciate if you can check and let me know if the aircraft cleaning crew found it, please contact me to coordinate the return. Thank you for your kind attention.