Lost or delayed luggage in Bali.
What can you do, what can you expect.
This may sound obvious but when you have lost, delayed or damaged luggage you need to report this to the airline before you leave the airport. If you only report this after you have left the airport you will find it difficult for the airline to accept responsibility for this.
When you report this to the airline in Bali you will receive a document. If it is lost or delayed luggage you will get a tracking number. With this tracking number you can then log online and follow the status of your delayed luggage.
Online tracking of delayed luggage.
This is the website for tracking lost luggage: www.worldtracer.aero/filedsp/pk.htm . On this website you will need to enter your file reference (e.g. ATLXS13166) and your name.
Contact details for lost or delayed luggage in Bali Airport
Useful phone numbers for lost and found departments in the Bali Airport;
Gapura Angkasa
Phone number: +62 361 935 1171
This is the ground and baggage handling agent for JetStar, KLM, Malaysian Airlines, China Airlines, Thai Airways, Qatar Airways
JAS Airport Services
Phone number: +62 361 9366 964
This is the ground and baggage handling agent for Emirates, China Eastern, Eva Air, Philippine Airlines, Virgin Australia
When your delayed luggage arrives in Bali the airline will deliver this to your hotel. Make sure you leave your contact details with the lost and found department.
When it does arrive in Bali it will take quite a few hours to reach you as the lost and found department will probably be delivering several other bags to other hotels and you will have to be patient.
What is the number for the luggage handling of Malindo (OD) in Bali?
Hello , I am trying to locate my sons luggage , it had been lost for over a week now . He had an email yesterday to say it would arrive at your airport on flight GA 893 from Beijing ! Can you check if you have it . His name is Ben Walsh , it is a dark grey/green black rucksack
Thankyou
Kind Regards
Rachel
Hello, sorry to hear about the missing luggage. We are not an airline. We are not at the airport. To get further info you will need to call the airline. I hope you get it back soon.
Dear Sir/Madam，
This is to inquire whether you could help me to find my single-shoulder bag which I left behind during the security screen process.
My flight was AirAsia AK379 on 02 October 2019, the time of security screen process was at about 18:00.
The lost bag is a single-shoulder bag for lady with dark blue color. There are several items in the bangalor including glasses, medicines and iphone USB charging wires.
I would be grateful if you could help me to check and send it to Sydney International Airport.
Kind regards,
Yao Wang
Dear Yao, best would be to directly contact the airport as we are unable to enter the airport. We hope you will find your bag.
No serious service
Waiting, waiting, waiting… and still waiting for our luggage…
Yes this is Exactly how it worked for us.
Sounds good on the surface but this is Bali so not so sure
My wife’s bag was lost for 3 days. The contact numbers given above rarely work as staff won’t pick up the phone or the phone is constantly busy.
Her bag was located and was supposed to be delivered to us in the night of the second day and I waited up till 1:00am waiting.
After trying and trying with more phone calls we finally were able to speak with a staff member who had our bag delivered on the 3rd day.
Just another example of lazy, Bali people.